Refund & Return Policy

You may request a refund within three (3) days of a successful payment. The refundable amount is calculated according to Section 3: credits already consumed are converted to their cash equivalent and deducted from the refund. Requests made after the 3-day window are not eligible.

• The refund request is submitted within 3 days of payment.
• The calculated refundable amount after deducting consumed credits (see Section 3) is greater than zero.
• The account is in good standing (no chargeback abuse or Terms violations).

Credit conversion rate: each order's unit credit price = the order's actual paid amount ÷ the number of credits granted by that order. Rates differ by plan and billing cycle and are always based on the order's actual transaction price.

Deducting consumed credits: credits are consumed in the order they were granted (earlier grants are used first). The consumed portion of an order = credits granted − min(credits granted, account balance at the time of the refund request). Deduction = consumed portion × unit credit price.

Refundable amount = actual paid amount − deduction (if ≤ 0, the order is not refundable). The approved refund is then subject to a 2% handling fee to cover payment-processing costs; the remaining 98% is returned to your original payment method.

Example: a Basic monthly order of $19.90 granting 500 credits, of which 100 have been consumed — deduction = 100 × ($19.90 ÷ 500) = $3.98; refundable amount = $15.92; you receive $15.60 (98%).

If no credits from the order have been consumed, the full amount is refunded less the 2% fee (e.g., a $100 purchase returns $98.00).

• Email daheige313@gmail.com from your registered email address, with your order number (visible on the Billing/Orders page).
• We review requests within 2 business days and reply with the decision.
• Approved refunds are processed to the original payment method within 5–10 business days, depending on your payment provider (PayPal/Stripe/WeChat/Alipay).

• Requests submitted after the 3-day window.
• Orders whose calculated refundable amount is zero (all granted credits have been consumed).
• Account termination due to violation of the Terms of Service.
• Refunds requested through payment-provider chargebacks instead of this process may result in account suspension.

When a refund is completed, all remaining credits granted by that order are deducted from your account. If a chargeback or refund occurs, the related credits are automatically recalled to prevent negative balances.

Refund questions: daheige313@gmail.com (see our Contact Us page).